About the Business

Servispart Consulting are aftermarket and service parts management consultants for manufacturers of engineered parts and original equipment (OEMs) in Automotive, Aerospace, Defence, Industrial, Energy, Mining, Medical, Marine, Electronics and Appliance sectors.

We help manufacturers to fix, develop and grow their aftermarket parts and service business so they can deliver more customer value, become more competitive and increase revenues, profits and cash flow.

Example consulting services include: servitisation of a manufacturing business, winning more service contracts, fixing supply chain and inventory problems, improving supply chain processes and systems or managing aftermarket transformation programmes and projects more effectively.

These are provided via a combination of individual services tailored specifically for the client or via a number of integrated service packages including: Aftermarket 360, Service Profit Accelerator, Bid Winning Champion, Inventory Optimiser and Fast & Lean Parts Machine.

Contact us today for a free, no obligation conversation about your potential needs.

Business Services

Fast & Lean Parts Machine

Fast & Lean Parts Machine

Servispart Consulting's Fast & Lean Parts Machine Programme comproses a suite of diagnostic, modelling, planning and improvement features to help manufacturer’s aftermarket businesses to speed up, slim down and increase the agility of their end-to-end supply chains.

You can’t operate an effective manufacturing business and optimise its profits and cash flow without a fast and lean parts supply chain. After all, your end-to-end supply chain feeds parts and materials from your suppliers into your operation, through your operation and out the front door to your customers. It is the backbone of your manufacturing and aftermarket service business.

Parts supply chains for manufacturing operations can be complex and can be even more complex for service support and aftermarket parts operations with multiple routes to market. When they go wrong, they can kill your business as promised profits evaporate rapidly and disappointed customers take their custom elsewhere, without warning, for good.

If your parts supply chain is getting out of control and hurting your business then you can expect to see several of the following symptoms:

  • Rising logistics costs and premium shipping costs.
  • Increasing parts inventory and falling stock turns.
  • Extended delivery times and growing customer arrears/backorders.
  • Extended supplier lead times and ballooning supplier arrears.
  • Supply chain bottlenecks and slow material flow.

Any one of these symptoms is bad enough by itself. Unfortunately, they tend to happen in combination, hence the dire consequences if neglected and left alone to fester. Don't let that happen to your aftermarket parts business. Contact us today.

Inventory Optimiser

Inventory Optimiser

Servispart Consulting's Inventory Optimiser Programme helps aftermarket parts businesses to eliminate their bad inventory habits, convert their excess and obsolete inventory into positive cash flow and recover operational availability performance rapidly.

Inventory is at the heart of every successful aftermarket parts and service business and if your business is carrying too much inventory, then this is not the kind of problem that happens overnight. If it did, it’s highly likely that you’d know what caused it and could therefore eliminate it just as quickly. So if you’re struggling to understand what is causing your inventory problems and/or struggling to reduce it fast enough, the chances are that it is caused by a combination of factors and that you have a number of related symptoms too.

It’s much the same as if you were overweight – you didn’t get that way just by eating one big meal – you got that way by buying the wrong foods, eating the wrong things, eating too much, not exercising enough, having a sedentary job, eating too much sugar, etc. So it is with inventory. Much like being overweight for too long can lead to poor physical health, blocked arteries and ultimately fatal consequences, high inventory usually comes with:

  • Too much excess and obsolete stock.
  • Dwindling storage capacity, lack of floor space and material left out in the yard.
  • Rapid business growth and poor inventory control.
  • Poor parts availability and high customer backorders.
  • Slow inventory turns and constipated cash flow.

And without cash flow, the lifeblood of your business…well, you know what happens to your business next! Even if your business is not in intensive care yet, it’s best to eliminate your bad business habits before it gets to that stage.

Bring Servispart Consulting into your business today and let's get to work on slimming down your parts inventory to restore good health.
Service Profit Accelerator

Service Profit Accelerator

Servispart Consulting's Service Profit Accelerator Programme will help you grow your manufacturing services business faster, leapfrog your low-cost competitors and retain your customers for life.

Contact us today to find out how we can help you achieve this without cutting your prices, outsourcing to overseas manufacturers or chaining up your customers!

If you’re a manufacturing business and you don’t think services are as sexy or exciting as your products then you might just change your mind about that in the next few seconds. It’s a fact that today’s customers don’t want to buy and own your engineered products any more. Don’t get me wrong – they like your products. It’s just that: they don’t want to own them or maintain them or buy spare parts for them or insure them or have the bother of selling them when they want to access the latest technology. And they especially don’t like financing the upfront capital purchase of your products or the expensive lumpy maintenance bills or the surprise repair costs or the ever-growing insurance premiums. Quite frankly, owning your product is like having a chronic pain in their proverbial!

What today’s businesses and consumers do want is the capability that your product gives them. They also want it available to them when they need it. And they are happy to pay for having that capability and availability. They just don’t want the pain, inconvenience and financial commitment that comes with ownership of your product. In short, the product ownership model is extinct (or soon will be). But there’s no law that says a manufacturing business can’t offer services too. In fact, today’s leading manufacturers and providers of engineered parts and equipment make more than 50% of their total revenues from services rather than products:

  • Their service revenues and profits are accelerating.
  • They are out-competing their peers.
  • Their customers are staying with them for longer.
  • They enjoy longer-term, stable and predictable cash flows.
  • And their equity to earnings multiple has risen as a result.
Want what they're having? Don't delay, get in touch today.
Aftermarket 360

Aftermarket 360

Servispart Consulting’s Aftermarket 360™ Assessment provides manufacturers of engineered products (of all sizes from SMEs to global multi-national corporations) with an unbiased, independent 360º view of your aftermarket business.

Contact us today to find out how you can cut costs, enhance customer service and boost aftermarket sales revenues - often with a payback period of less than 1 year and an investment return of 25x or greater!

At Servispart Consulting, we’ve taken the 360º review concept often used to construct personal development plans for management staff and applied it to an aftermarket business instead. Our innovative Aftermarket 360™ Assessment gathers information and evidence from all sides of your business including you and your management team, key employees, customers, suppliers, service partners and owners/investors.

Aftermarket 360™ combines a comprehensive suite of confidential interviews, evidence gathering, benchmarking, analysis, estimating, planning and stakeholder management features to deliver you a cost-effective, comprehensive view of your best aftermarket development opportunities in the form of an actionable capability development plan.

Our consultants have developed Aftermarket 360™ on the back of many aftermarket capability assessment projects over the last three decades for a wide variety of Original Equipment Manufacturers (OEMs), parts manufacturers and aftermarket service providers. It continues to evolve as we incorporate our latest thinking, know-how and technology and is designed specifically to facilitate clarity, structured decision making and capability development planning for our clients.
Persons

Adrian Botham - Director

0333 305 8475 St Helens, Merseyside Email Website

Director of Servispart Consulting

Location & Hours

Enterprise Greenhouse

St Helens, WA10 1FY
Mon 09:00 - 17:00
Tue 09:00 - 17:00
Wed 09:00 - 17:00
Thu 09:00 - 17:00 Open now
Fri 09:00 - 17:00
Sat Closed
Sun Closed
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