Delta Swan
Business Consultant in Derby, Derbyshire, DE1 1FR
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About the Business
80% of firms believe they deliver a “superior experience”, but only 8% of customers agree. Are your churn rates higher than you would like? Would you like to sell more to your current client base? Do you have the detachment to see your business from the perspective of your customers and clients?
I bring a breath of fresh air, guiding you on your customer experience journey, making change happen and delivering amazing business results. Whether you are new to the idea of intentionally managing customer experience and just want to fix a burning issue, or you get the value and want to apply it in your business - I can help.
Work with me to:
►Use Customer Experience tools to better understand your customers and use that insight to focus on profitable activities;
►Deliver sustainable customer-facing processes that engage your team and help them deliver customer success;
►Get hands-on support or coaching.
I have strong skills and experience in delivering change. I engage teams in the design and delivery of outstanding CX and the actions required to earn a return on your investment.
Location & Hours
5 Withheld For Privacy
Derby, DE1 1FR
