About the Business
With over twenty years in the corporate world, Mary Cushen has seen what works and what doesn’t. Having worked in a range of industries including hospitality, taxi operation, oil industry (my parent's company), printing and several more. Most recently, Mary has spent the past twelve years in utilities but has worked in Banking, Manufacturing and several small businesses. She has worked for companies such as National Grid, Barclays, RBS, Wincanton and DHL. Mary has trained 100’s of staff members and mentored new starters. Mary also owns two wedding planning companies so she knows how to create an effective event.
Phil Cushen is an active member of the Institute of Credit Management (ICM) and has over 30 years in Credit Management. Working within the Utility sector for the last 23 years, Phil has also worked in Entertainment (distribution), Electrical Engineering and Manufacturing. He has worked for companies such as Cadent, National Grid, ABB, BMG and Armitage Shanks.
Business Services
Credit Management
From coming to talk about Credit Management best practices to training individuals or teams in the art of cash collection, the possibilities are endless.
Your service will start with a consultation to understand the pain points you are currently facing and the outcome you are trying to achieve. Your bespoke service will be created based on your company priorities.
Business Analysis
To create a service that excels in Customer Service, the three key areas all need to be in sync. If one is off, the service you provide will not be the best possible outcome. This could affect reputation, customer satisfaction and employee well-being.
Working with you, we look at the three key areas and identify any improvements to increase your reputation, employee well-being and customer satisfaction.
As every business is different, the service is built around your aspirations.
Location & Hours
3 Pershore Road
